BackupBuddy backups can fail due to a number of reasons. One of the reasons is a simple "timeout" - a situation where the backup took too long to complete and the server stopped the backup because of this reason. 


If you see one or two of these timeout messages, they are safe to ignore. However, if you have recently made major changes or updates to your website, you should run a backup manually to help prevent data loss in the event of a problem.


If you continue to receive these timeout notices, please contact iThemes.com for complimentary support at https://members.ithemes.com/panel/helpdesk.php. (you will need your iThemes.com username and password information).


If you have a maintenance agreement with us and you would like us to assist, please open a support ticket and we will assist.

To create a support ticket click the "+ New" at the top right of the screen and select "Ticket" from the dropdown menu.